Any sort of service Fees paid to the Company are to compensate for the work performed by the Company. On behalf of the client, the Company will pay fees to regulated immigration consultants to compensate for their immigration consultancy services. All other fees and incidentals, charged by any party including the MARA / RCIC or any third-party service providers, not specifically stated as being paid, are the obligation of the client. Payments will appear billed as ANAND VISA FACILITATORS, INDIA.
Once the client is assessed by OUR TEAM OF EXPERTS based in Australia, Canada, NZ, EU or Dubai, have had a consultation call via online/manual call, the refund request shall not be approved
Any Refund must be requested based on the timelines as stated in the service contract(including the date of purchasing). A considerable amount may be approved by the management for refund after retaining the reasonable fees as mentioned in contract, only if applicable
The client has the right to place his/her account on hold for minimum 30 days to maximum 180 days, with the written request from client to consultant. Once they mutually agree upon same, it can be put on hold as this needs to be acknowledged by both the parties
Hold of process, will allow the client to settle any personal or professional issues outstanding and if the client requires additional time on an exception, the hold can be arranged to be extended based on the management decision. The client must reopen his/her account prior to the expiration of the hold/contract expiry (whichever comes first) to avoid penalties. If the period passes, the company reserves full right to terminate the file without any refund to the client.
Client must have received a writtenstatus update from the consultant about his/her profile at before placing the account on hold.
All Refunds are subjected to review and approval of Company`s Legal and Finance departments, unless clearly stated otherwise in the Terms & Conditions.
In cases where the Company has considered and approved a refund request by the client, a Settlement agreement shall be dispatched to the client, specifying the refund terms (Partial or full refund, as well as what services are being refunded and/or cancelled). This shall be done prior to the remittance of the refundable amount.
Neither the company, its officers, licensors, suppliers and employees shall be responsible for and disclaims all liability for any loss, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by the user or any third party, as a result of or which may be attributable to, (directly, indirectly or consequential), to the access and use of the website and platform, any information contained on the website, the user’s personal information or material and information transmitted over the Company’s system.
